PRIVACY NOTICE
One Accountancy Pty Ltd and its associated network of independent specialist firms (“OA Network”, “we”, “us”, “our”) are committed to protecting the privacy of individuals and safeguarding personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with us, use our Website, engage our services, or communicate with any firm within the OA Network.
By accessing our Website or providing personal information to us, you consent to the practices described in this Privacy Policy.
1. Who are we?
The OA Network is a group of independent specialist firms operating under the One Accountancy brand. Each firm is a separate legal entity responsible for its own services, compliance and data handling obligations.
This Privacy Policy applies to:
any OA‑branded portals, systems or digital platforms
independent member firms operating under the OA Network
Where a member firm collects personal information directly, that firm may also maintain its own privacy policy.
2. What Personal Information We Collect?
We may collect personal information necessary to provide advisory, tax, finance, legal and related services. This may include:
Identity & Contact Information
name, address, email, phone number
identification documents (e.g., driver licence, passport)
Business & Financial Information
business structure and ownership details
financial statements, tax records, payroll data
banking information (for invoicing or payments)
lending, credit or capital‑related information
Legal & Compliance Information
contracts, agreements and governance documents
HR, employment or migration‑related information
information required for regulatory compliance
Technical Information
IP address, browser type, device information
Sensitive Information
We may collect sensitive information (e.g., tax file numbers, HR data, health information for employment matters) only where required and with your consent, or as permitted by law.
3. How We Collect Personal Information
We collect information through:
direct communication with you
online forms, enquiries and client onboarding
email, phone and video communications
documents you provide to us
interactions with our Website or client portals
third‑party providers (e.g., banks, ATO, ASIC, legal partners)
publicly available sources
Where information is collected from third parties, we take reasonable steps to ensure you are aware of the collection.
4. Why We Collect Personal Information
We collect personal information for purposes including:
Service Delivery
providing tax, advisory, finance and legal‑related services
preparing reports, filings and compliance documents
managing client relationships and engagements
Business Operations
billing, payments and account management
internal administration and quality assurance
staff training and regulatory compliance
Legal & Regulatory Requirements
complying with AML/CTF, taxation and corporate obligations
responding to lawful requests from regulators
Website & Portal Functionality
improving user experience
maintaining security and system integrity
analytics and performance monitoring
We do not sell personal information.
5. Disclosure of Personal Information
We may disclose personal information to:
independent member firms within the OA Network
legal, tax, finance, HR or migration partners
government agencies (e.g., ATO, ASIC, Home Affairs)
banks, lenders and financial institutions
IT service providers, cloud hosting and security providers
auditors, insurers and professional advisers
third parties where required by law
Where information is shared with OA Network member firms, each firm remains responsible for its own compliance obligations.
We take reasonable steps to ensure third parties protect your information.
6. Overseas Disclosure
Some service providers (e.g., cloud hosting, software platforms) may store data overseas. Where this occurs, we take reasonable steps to ensure compliance with the Australian Privacy Principles.
7. Security of Personal Information
We take reasonable measures to protect personal information from:
modification or disclosure
Security measures include:
encrypted storage and transmission
access controls and authentication
secure portals and document systems
staff training and confidentiality obligations
However, no internet transmission is completely secure, and we cannot guarantee absolute protection.
8. Access & Correction
You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable time and may require identity verification.
In certain circumstances, we may refuse access where permitted by law.
9. Cookies & Website Analytics
Our Website may use cookies and analytics tools to:
understand user behaviour
You may disable cookies in your browser settings, but some features may not function properly.
10. Third‑Party Links
Our Website may contain links to third‑party sites. We are not responsible for the privacy practices of external websites.
11. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us. We will investigate and respond promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
One Accountancy — Privacy Officer Bathurst Street Sydney NSW 2000 Australia
Email: privacy@oneaccountancy.com.au
Phone: 02 9283 5558
Date: 1st Jul 2026
